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HP Data-Protector Backup Session Manager

Data Protector jobs may hang and never finish

HP OpenView Data Protector
DP
Bug
BSM
Zombie
OPEN
HP

This issue describes symptoms that occur for ages with HP Data Protector and that may become a critical issue for your if you don't see them. There will be no notification from DP at all if this happens. The main cause of these bugs seems to be very unreliable internally error handling process in Data Protector. I personally see this for many years now and nothing get's really better over time in these product if you don't stress your bugs.

Symptoms:

Job is running and cannot killed. You can try to kill it 1000 times and you can wait days for the kill, but it never get's killed.
Planned backup jobs with same job name are not running any longer as DP is waiting for the hanging job to finish.
Restarting all Data Protector services will not kill a job.

How to identify:

Read more about Data Protector jobs may hang and never finish

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alexander

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