Communicator

If you's like to install software via Active Directory it may fail with Error: %%1274.

Symtoms:

• You can reboot as often as you'd like and your deployed Software always fails with Error %%1274
• Eventlog entry:
  • Source: Application Management Group Policy
  • Event ID 101
  • Description: Die Zuweisung der Anwendung ShoreTel Communicator 16.23.5631.0 der Richtlinie ShoreTel Communicator ist fehlgeschlagen. Fehler: %%1274
  • Description: The assignment of application ShoreTel Communicator 16.23.5631.0 from policy ShoreTel Communicator failed. The error was : %%1274

Workaround:

• Explicitly set the policy Startup policy processing wait time: Activated Amount of time to wait (in seconds): 120s. This is normally not required if FastLogonOptimization is disabled, but Windows 7 seems to have a bug here.

History:

Sometimes you may have issues with the ShoreTel Communicator application and you need to find out what's going wrong behind the scenes. And there is a quick solution to extend the logging level. Please keep in mind the log files folder in %APPDATA%\ShoreWare Client\Logs may grow.

Enable debugging in Communicator is done with the following secret keys strokes:

1. Focus curser in Enter you name or number field, where you normally enter the numbers for dialing
2. Hold CTRL down and press F12
3. A window opens with several debugging options.
4. Enable what you need and close. Disable after you finished debugging.