Hotfix

Commvault: Windows 2003 not backed up without any notice / warning

If you are running Simpana 9.0 SP2a and you backup Windows 2003 servers they are no longer backed up after you have installed SP2a. There is no notice or warning at all. You will not get an email if the job has failed to backup your data. Hopefully you have no data loss before you came aware of this bug...

Symtoms:

Windows 2003 machines are not backed up. Windows 2008 or Windows R2 is not affected.
Alert system does not notify you about the data backup failure.
It does not matter if you use VSS or not.
It does not matter if you have selected some files or all files for backup.
Only the Commvault Jobs folder and SystemState is backed up.

Solution:

Rollback to SP2 (without A).
- Execute C:\Programme\CommVault\Simpana\Base\RemoveUpdates.exe
  - Select a Rollback date before you installed SP2a
  - Select Remove Binary Updates
Install SP2b and critical hotfix WinX64_9.0.0B84_ScanNotPickingFilesNonEngWinOS(36229).exe listed on the download page.

History:

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Commvault: Some archived public folder items cannot restored

Mid January 2011 we found a bug in Commvault's Exchange Public Folder Archiver. This bug prevented us from restoring items that have been archived in past. It was a bit random, but my feeling was it is related to mails with attachments. As always supposed, it was not an issue of the MAPI connection configuration or other issues on our side. This is a Commvault bug and nothing else.

Required:

Commvault Simpana 8.x
Commvault Simpana 9.x

Symtoms:

Archived public folder items cannot restored.
Mails with attachments have mostly failed.
User received very unspecific error message from Commvault Archiver Add-on in Outlook.

Solution:

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When Data Protector MsSQL FULL and TRANS backups are running simultaneously one of them fails

If you are one of the HP DataProtector 6.11 customers and you have scheduled MsSQL transaction log and full backup to start simultaneously you will experience the below issue. We found this after an upgrade to latest 6.11 in November 2010 and a hotfix was build for us on 19. November 2010. We are running with this patch for 8 weeks successfully.

Cell Manager patch level:

Patch level	Patch description
DPWIN_00455	Core Component
DPWIN_00456	Cell Manager Component
DPWIN_00478	Disk Agent
DPWIN_00460	Media Agent
DPWIN_00457	User Interface

Client SQL Server patch level:

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