HP OpenView Data Protector

Data Protector jobs may hang and never finish

This issue describes symptoms that occur for ages with HP Data Protector and that may become a critical issue for your if you don't see them. There will be no notification from DP at all if this happens. The main cause of these bugs seems to be very unreliable internally error handling process in Data Protector. I personally see this for many years now and nothing get's really better over time in these product if you don't stress your bugs.

Symptoms:

Job is running and cannot killed. You can try to kill it 1000 times and you can wait days for the kill, but it never get's killed.
Planned backup jobs with same job name are not running any longer as DP is waiting for the hanging job to finish.
Restarting all Data Protector services will not kill a job.

How to identify:

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When Data Protector MsSQL FULL and TRANS backups are running simultaneously one of them fails

If you are one of the HP DataProtector 6.11 customers and you have scheduled MsSQL transaction log and full backup to start simultaneously you will experience the below issue. We found this after an upgrade to latest 6.11 in November 2010 and a hotfix was build for us on 19. November 2010. We are running with this patch for 8 weeks successfully.

Cell Manager patch level:

Patch level	Patch description
DPWIN_00455	Core Component
DPWIN_00456	Cell Manager Component
DPWIN_00478	Disk Agent
DPWIN_00460	Media Agent
DPWIN_00457	User Interface

Client SQL Server patch level:

Read more about When Data Protector MsSQL FULL and TRANS backups are running simultaneously one of them fails

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alexander

HP OpenView Data Protector

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HP OpenView Data Protector