Sometimes you may have issues with the ShoreTel Communicator application and you need to find out what's going wrong behind the scenes. And there is a quick solution to extend the logging level. Please keep in mind the log files folder in %APPDATA%\ShoreWare Client\Logs may grow.
Enable debugging in Communicator is done with the following secret keys strokes:
- Focus curser in Enter you name or number field, where you normally enter the numbers for dialing
- Hold CTRL down and press F12
- A window opens with several debugging options.
- Enable what you need and close. Disable after you finished debugging.