Debugging

On client computer edit C:\Users\[username]\AppData\Local\cvaddinhook.xml and add loglevel entry to the XML file.

<?xml version="1.0" encoding="utf-8"?>
<Settings>
  <add key="RecallBaseUrl" value=""https://webconsole.yourdomain.com/webconsole/RestServlet/Recall" />
  <add key="loglevel" value="9" />
</Settings>

Logs will be written to C:\Users\[username]\AppData\Local\CVArchiverAddin.log.

Sometimes you may have issues with the ShoreTel Communicator application and you need to find out what's going wrong behind the scenes. And there is a quick solution to extend the logging level. Please keep in mind the log files folder in %APPDATA%\ShoreWare Client\Logs may grow.

Enable debugging in Communicator is done with the following secret keys strokes:

1. Focus curser in Enter you name or number field, where you normally enter the numbers for dialing
2. Hold CTRL down and press F12
3. A window opens with several debugging options.
4. Enable what you need and close. Disable after you finished debugging.