Mid January 2011 we found a bug in Commvault's Exchange Public Folder Archiver. This bug prevented us from restoring items that have been archived in past. It was a bit random, but my feeling was it is related to mails with attachments. As always supposed, it was not an issue of the MAPI connection configuration or other issues on our side. This is a Commvault bug and nothing else.
Required:
- Commvault Simpana 8.x
- Commvault Simpana 9.x
Symtoms:
- Archived public folder items cannot restored.
- Mails with attachments have mostly failed.
- User received very unspecific error message from Commvault Archiver Add-on in Outlook.
Solution:
- 8.x post-SP5 Hotfix win_8.0.0B68_KeepOutlookConversationIntact(19647) was made available, but is still non-public.
- post SP5 Hotfix win_8.0.0B68_SearchTimeoutConfiguration(19332) is required
- post SP5 Hotfix win_8.0.0B68_MBDelItemRet(19555) is required
- 9.x post-SP2 Hotfix will be in SP2a, Patch number is 35279
History:
- 05/09/2011: Simpana 9 patch should be released with 9.0 SP2a, scheduled for 05/14/2011
- 03/09/2011: Received non-public hotfix
- 02/09/2011: Case opened