Archiver

You are using Simpana 10 Exchange Mailbox archiving (not the previous Exchange Mailbox Archiver) in CommVault and you may have seen that your OnePass-Stubs have broken recall links in Quick Look. This is only visible in Outlook Web Access or on mobile. If you click the Quick Look link inside an e-mail you are redirected to https://webconsole/webconsole/RestServlet/Recall. Let me note that this is excactly the link that your users will see. Your global Recall Service URL configued for the archiver host is ignored.

Symptom:

• Recall Service is configured with hostname that contains "webconsole" in the hostname e.g. https://webconsole.example.com
• All Quick Look links in e-mails contain URLs to https://webconsole/webconsole/RestServlet/Recall and your custom hostname is ignored.
• Recalls fail as the hostname cannot resolved to a host.

Solution:

Mid January 2011 we found a bug in Commvault's Exchange Public Folder Archiver. This bug prevented us from restoring items that have been archived in past. It was a bit random, but my feeling was it is related to mails with attachments. As always supposed, it was not an issue of the MAPI connection configuration or other issues on our side. This is a Commvault bug and nothing else.

Required:

• Commvault Simpana 8.x
• Commvault Simpana 9.x

Symtoms:

• Archived public folder items cannot restored.
• Mails with attachments have mostly failed.
• User received very unspecific error message from Commvault Archiver Add-on in Outlook.

Solution: