Firewall

In your Web Console under Reports > eDiscovery Exception Report you are able to create a reports to identify possible issues in the indexing process. 

Bug:

If you try to create such a eDiscovery Exception Report and you click on a search engine you will see a greyed our form with a moving progress circle and after a timeout interval (~20seconds) you get an error message 3011,Search Engine service is down and a note that the CommVault Search Engine may not running. But CommVault Search Engine is up and running fine.

The root cause is that the Commvault Web Server installed on a different machine cannot connect to the CommVault Search Engine as the Windows Firewall is blocking the connection. Commvault missed to add the C:\Program Files\CommVault\Simpana\CIServer\bin\tomcat6.exe executable to the firewall exceptions.

Solution:

If you have installed Commvault Web Console on a Windows Core server you may wonder why you cannot reach the tomcat server on this host. You have for sure configured the firewall with the setup and added the exceptions to the windows firewall, but it is still boarded-up.

Reason:

• Commvault has missed to add the tomcat process to the exception list as the executable is not inside Simpana\Base folder.

Solution:

• Add the exception manually by running the command:
  
  Simpana 10.x:
  netsh advfirewall firewall add rule action=allow dir=in program="C:\Program Files\CommVault\Simpana\Apache\bin\tomcat6.exe" name="CommVault_Process_1_tomcat6 / C:\Program Files\CommVault\Simpana\Apache\bin\tomcat6.exe" enable=yes
  
  Simpana 11.x:
  netsh advfirewall firewall add rule action=allow dir=in program="C:\Program Files\Commvault\ContentStore\Apache\bin\tomcat.exe" name="CommVault_Process_1_tomcat / C:\Program Files\Commvault\ContentStore\Apache\bin\tomcat.exe" enable=yes

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